Support & Maintenance
Whether you are rolling out new devices in a short window or replacing existing ones on a planned schedule, a successful deployment depends on minimum downtime for your staff and low impact to your daily IT operations. Many companies have a tough time managing imaging and configuration processes because it isn’t something they do every day. We do. We can support staggered rollouts on a multitude of devices, including desktops, tablets and smartphones.
If you need it deployed, we’ll help make it happen. What does a great deployment involve? It starts with a rigorous analysis of your environment - technical requirements and security procedures - mapped against logistical demands such as lease returns and inventory status, so we capture any potential concerns before we begin. Our professional services team works with you to build a base image, and then tests and certifies in your environment.
When we arrive at your end users’ desks, we’ll make sure that each individual has the programs, settings and data they’re used to so that once they logon, they’ll have everything they need to start working immediately. Throughout the roll-out, we keep you up to date on our progress and on schedule with our agreed SLAs. Once the roll-out is complete, we’ll provide support for any image or deployment concerns.
What sets a Alarmgeeksquad deployment apart? Our commitment to quality and the information we record and provide to you. Using either our Emerge tool or by integrating with your business automation system, you can have real-time, online views to every aspect of your deployment. Our tools also enable a fully automated, zero-touch deployment; IT Managers can receive and approve pending refreshes, and purchasing can receive and deliver purchase orders - all through an online interface. With notifications set up along the way, everyone has the information they need when they need it.
Keep critical hardware running and users productive.
If your organization is like most, a lot has been invested in the IT infrastructure that supports your business – servers, storage, printers, network devices, and PCs. Maintaining that equipment, however, has become increasingly difficult and can eat into as much as 75% of your IT budget and staff time, leaving you with few resources remaining to tackle new projects or explore new opportunities. Customized maintenance services from Alarmgeeksquad allow you to keep your hardware running smoothly and bring your maintenance expense under control
Predictable IT budgets allow you to use your resources more effectively. Regardless of the equipment you work with, you’re covered with our warranty-authorized service from leading manufacturers.
We equip our service experts with the best possible tools so they are ready to help you when you need them, both for proactive maintenance and unexpected problems.
With our trained technicians, AlarmGeekSquad can meet your head office and branch office hardware service needs in dozens of locations from coast to coast, with: